Complaints Procedure

At Aaron Cover, we prioritize customer satisfaction and are committed to providing high-quality service. If you have a complaint, we encourage you to share your experience with us so we can address your concerns promptly and effectively.

How to Make a Complaint

1. Contact Us:
   
   

   • By Email: Send your complaint to Info@aaroncover.co.uk
     
     

2. Provide Details:
   
   
   When submitting your complaint, please include:
   
   

   • Your full name
     
     

   • Contact information
     
     

   • Policy or reference number (if applicable)
     
     

   • A detailed description of your complaint
     
     

   • Any relevant dates or names of staff members you interacted with
     

3. What We Will Do:
   
   

   • Acknowledgment: We will acknowledge your complaint within 5 working days.
     
     

   • Investigation: Our team will investigate the issue and gather all necessary information.
     
     

   • Response: We aim to provide a full response to your complaint within 5 working days. If we need more time, we will inform you of the delay and the reason.
     

Escalating Your Complaint

If you are not satisfied with our response, you can escalate your complaint to the Financial Ombudsman Service (FOS). You must do this within 6 months of receiving our final response.

Financial Ombudsman Service Contact Information:

• Website: www.financial-ombudsman.org.uk

• Phone: 0800 023 4567

Commitment to Improvement

Your feedback is essential for us to improve our services. We take all complaints seriously, and every issue reported helps us enhance our processes.

Thank you for bringing your concerns to our attention. We appreciate your business and are committed to resolving your issues as quickly as possible.

Aaron Cover Team